Support summary · Refer to the policy documents supplied with your purchase
File problems and a reasonable correction opportunity
If a purchased product has a corrupted, missing, broken, incorrectly packaged, or otherwise malfunctioning file, MYTHLODE ASSETS will make a reasonable effort to investigate and correct the specific problem. Support may include a corrected file, replacement download, product update, explanation, or reasonable compatibility guidance.
When an ordinary refund request is based only on a problem that can reasonably be corrected, the customer agrees—when reasonably possible—to contact MYTHLODE ASSETS or the applicable storefront and allow a reasonable opportunity to provide that correction before demanding a seller-controlled refund.
This process does not remove, delay, or restrict any remedy, refund, cancellation, warranty, chargeback, or other right that applicable law or a controlling storefront rule does not allow the seller to waive.
Ordinary refunds
Ordinary refunds follow the rules, procedures, and technical capabilities of the storefront where the product was purchased. Downloadable digital goods may be nonrefundable after download except where the storefront allows or requires a refund, applicable law requires one, the product is materially defective and cannot reasonably be corrected, the listing materially misrepresented it, or another valid basis applies.
An ordinary full refund, chargeback, reversal, cancellation, fraudulent purchase, or other invalidation may terminate the affected license and entitlement under the applicable license and mandatory rules.
Earlier purchases
Products withdrawn from the catalog are no longer offered for sale. Existing purchases retain their original terms, licenses, entitlements and applicable remedies. Contact support with your purchase record for help or a copy of the documents applicable to that transaction.
The current catalog is sold through the linked marketplaces. Review the specific listing and its included policy documents; historical product commitments do not describe the contents or future updates of a new release.
Marketplace and payment-provider rules
For an itch.io purchase, use the support and refund process supplied by itch.io. itch.io may direct technical issues to the publisher first so there is an opportunity to solve the problem. A mandatory storefront, payment-provider, tax, or nonwaivable legal rule controls only to the extent of a direct conflict with this policy.
Response times
MYTHLODE ASSETS will make a reasonable effort to respond as soon as practical. Timing may vary with the issue, storefront systems, weekends or holidays, product complexity, verification needs, payment-provider procedures, and request volume. No specific time is guaranteed unless mandatory law or a binding storefront rule requires one.